At Africa Unlocked Tours and Travel, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We collect the following types of information from our website visitors, clients, and users:

• Personal Information: When you book a tour, request information, or subscribe to our newsletter, we may collect personal details such as your name, email address, phone number, postal address, nationality, passport details, and payment information.
• Non-Personal Information: We may also collect non-personal information such as browser type, device type, operating system, IP address, and browsing behavior on our website (such as pages viewed and time spent on the site).
• Cookies: Our website uses cookies and similar technologies to collect non-personal data and improve your experience on our site. Cookies help us understand how visitors interact with our website and allow us to offer personalized content and recommendations.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To Provide Services: We use your personal information to process bookings, respond to inquiries, provide travel services, and send booking confirmations.
• To Improve Our Website: Non-personal information, such as browsing behavior, helps us improve the user experience on our website and ensure it functions properly.
• Marketing and Communication: With your consent, we may use your email address to send newsletters, promotional offers, and updates about new tours or services. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails.
• Legal Compliance: We may use and share your information as required by law or for the protection of our legal rights and obligations.

3. Sharing Your Information

We value your privacy and do not sell, rent, or trade your personal information to third parties. However, in order to provide our services, we may share your personal data with:

• Service Providers: Third-party companies that assist with tour arrangements, such as hotels, transportation providers, airlines, and local guides. These companies are only given the information necessary to provide the required services and are obligated to protect your data.
• Payment Processors: We may share your information with third-party payment processors to securely process payments.
• Government Authorities: In certain cases, we may be required to share personal information with government authorities, such as for visa or entry requirements.

4. Data Security

Africa Unlocked Tours and Travel takes the security of your personal information seriously and implement appropriate measures to safeguard it. This includes:

• Encryption: Sensitive information, such as payment details, is encrypted using secure socket layer (SSL) technology to ensure it is transmitted securely.
• Access Control: Only authorized personnel have access to your personal information, and they are required to maintain the confidentiality of this information.
• Regular Monitoring: Our website and systems are regularly monitored to prevent data breaches and unauthorized access.

However, no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

Africa Unlocked Tours and Travel retains your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

As a user of our website and services, you have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: If you believe any of the information we hold about you is incorrect, you have the right to request correction.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Data Portability: You have the right to request that we transfer your personal information to another organization, where applicable.
• Withdraw Consent: If you have given consent for us to process your data, you can withdraw this consent at any time.

To exercise any of these rights, please contact us at info@africaunlockedtoursandtravel.com

7. Third-Party Links

Our website may contain links to third-party websites. Africa Unlocked Tours and Travel is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Cookies Policy

Africa Unlocked Tours and Travel uses cookies to improve your experience on our website and to provide relevant content and advertisements. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit your access to certain features of our website.

Types of Cookies We Use:

• Essential Cookies: These are necessary for the functioning of our website.
• Performance Cookies: These collect information about how you use our website (e.g., pages viewed, time spent on site) to improve its performance.
• Advertising Cookies: These are used to deliver ads that are relevant to your interests, based on your browsing behavior.

9. Changes to this Privacy Policy

Africa Unlocked Tours and Travel may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page, and we encourage you to review it regularly. Your continued use of our website or services after such updates constitutes acceptance of the revised Privacy Policy.